Customer Service
Lots of energy is expended by many of the largest business corporations so that they can persuade us that they truly offer excellent customer service.
if I share my experience with you for reasonable service from businesses, then these claims are hokum.
I am writing this from a point of view of an Australian, so mentioning specific names is pointless, but I will give some examples of my whole experience.
A big department store chain is struggling to go in pace with its competitors in the market. The retailing group owning the department store chain is thinking of selling the business, because they are not able to find a proper solution. I went to shop at this department store. One time, the experience of entering the store was an eerie, almost bizarre. There was nobody. Eventually, some of the people from the staff and different customers ambled into view. I asked for a product, and was told ‘to the left’ with the wave of an arm, but without any eye contact. A little later, I had to wait so that I could pay for the item. The morale of the staff was really not high, and it was no fun to shop there, so people did not bother. Any senior officer could surely have seen and sensed what I did at that. Too obvious, I guess.
The telephone company offered a promotion which included telemarketers offering a deal to have a free cell phone. When I was given a call, the telemarketer was based offshore, and had a very unique accent. To make my experience worse, the telephone line was really bad – I could barely hear what the tele caller had to say. When I argued with him that I don’t want a free cell phone, the telemarketer demanded to know why not but I ended the call in a polite manner. Is it good for a telephone company to market its products and services over poor phone lines with tele callers who want to argue with their customers?
I was in one of those big and famous banks, and overheard some conversation between the staff member and the customer.. The employee, obviously well experienced, was dealing with what appeared to be a young customer. She was very frustrated. When the ‘customer’ left, her co-staff member leaned over and said ‘that was a shopper’, to which she replied ‘I thought so’. The shopper was a fake customer, used by most of the banks to check if the staff members are working properly or not. This particular branch dealt with customers who were both wealthy and of advanced age, some a little eccentric. To use a bad approach would risk driving them away.
As human beings, helping each other should come out naturally. But no one understands that